Mediocre experience - Not recommended
2019-11-01
I will start with a review of the hotpot breakfast. We spent NT200 per pax for the breakfast and would recommend to better spend your money elsewhere. The food selection is not wide, the usual carrot, radish cabbage, crabsticks, fishballs, fish tofu and chicken meat. There is rice to mix with braised minced meat, lukewarm porridge with pickles and floss to add. 3 types of bun and bread, strawberry and butter to accompany. For that, I do not expect a feast, but the service was inconsistent. The restaurant sign writes that it is open till 11a.m., we were chased out at 10.40am. Food last serving is at 10.30am, we asked for butter at 9.58am and they said they do not have butter anymore, EVEN THOUGH the service staff was holding on to a brand new bowl of it. We felt like we are constantly being shortchanged because refill takes a long time, and the staff seem unhappy with each other. Throughout our meal, could hear them complaining to their clique about other colleagues. It was unprofessional and an earful early in the morning The room decor was clean and instagramable.... at first look. But the maintenance of the room was not well done. The kettle was covered with dust, it is apparent that it was not used and washed for a while. The bed headboard and side table was dusty too. The hand towel holder was no longer fixed to the wall and therefore accident prone. Bathroom water does not drain completely, even overnight. The ultimate shock was to wake up to rude shock of bed bugs scampering across the bed. We caught two, showed to the hotel staff to request for a change of room. To their credit, the staff and manager showed a mild reaction of shock but insisted that it is a bug but NOT bed bug. They even explained that they do regular disinfection. I am not the position to know if they do, but explaining disinfectioning schedule to your guests who just got bitten by bugs was just not appropriate. They changed our room, our second room was slightly dated than the first. Our bad experience with the hotel did not end there. We did not want to have our breakfast at the hotpot place anymore and asked for the amount paid to be refunded. 2 days of bad experience was enough, but the hotel was very inflexible about it. They claimed that the third party booking site had given us complimentary breakfasts, I had to emphasize time and again that I paid extra to have the breakfast. I wanted to show them my booking reference but they declined it. Yet repeatedly insisted that no refund could be given because we never paid extra and they would not be able to claim back from third party website. It was just so tiring repeating ourselves. It was not our business to know their contractual arrangements, but the hotel should still be in the position to gauge what they ought to do for their guests and not attempt to push their responsibilities away by citing the third party website all the time. They wanted to appease us with a little gift from the restaurant, we declined it. All we wanted, was for us to be refunded the unconsumed breakfast. Till now, we cannot understand why the hotel would spend so much time to refuse us a refund for unconsumed breakfast. After many struggles with the staff over 1 phone call and 2 conversations in person, they finally relented, but it has left a very sour and bitter aftereffect. 2 out of 3 of us are now suffering from bedbug bites. When the counter staff kept insisting that it was not bedbug, we told them that we did our research and were sure they were. We could even get it verified by doctors when we return home, or upload the photos for travellers to take a look and judge for themselves. What was the point in us going back and forth to define that creature that shared our bed!? The counter staff had the cheek to snigger, which convinced us that the place was truly not for a second visit. In summary, the hotel left a lasting impression. For guests who managed to cruise through their stay with no hiccups, you will enjoy the industrial decoration. For those who unfortunately ran into problems like ours, do not expect a satisfying solution. They lack in people and crisis management skills